Jens Norgaard
Jens has taught:
Jens ties his training back to any training already
given to increase
the value of that training.
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Jens Norgaard’s Seminars
Contact Jens Norgaard at: 702.808.5599 GoJens@aol.com
How to Achieve
Extraordinary Customer Service!
Your Vital Role
in Customer Relations – the 8/16 rule!
Building A
Foundation For Great Customer Relations!
How to Diffuse
the Distracted, Disappointed & Disruptive!
The Critical Art
of Listening – Developing new listening skills!
How to
Communicate Like a Pro – Winning Telephone Skills!
Using Teamwork to
Create Outstanding Service!
Using Microsoft Office
(Word, Excel,
PowerPoint, Outlook and Access 97 and 2000!)
Discover
Word Secrets, Clip Art, Auto Shapes, & Shortcuts!
Learn to Use Excel Formulas, Charts, AutoFormat &
save time!
How to use
PowerPoint like a Pro and Really Make an Impact!
How Outlook can
Track your Appointments, Contacts, & Tasks!
How
Access Wizards can Automatically Create any Database!
How each
Application can Automatically Update the Others!
Mistake Free
Grammar and Proofreading for Business!
How to Eliminate
Embarrassing Mistakes and Gain confidence!
When to Use
Apostrophes, Commas, Semicolons, & Quotes!
How do you Spell
that? Grammar Rules for Business Writing!
Writing/Speaking/Communicating for the Four Personalities!
Answers on
Capitalization, Common Mistakes and Taboos!
Using Active
Voice to get the attention of your audience!
How To Supervise
People or Excelling As A Supervisor!
7 Specific
Guidelines that Produce Immediate Results!
How to Assess
Your People’s Strengths and Weaknesses!
How to Tell
Workers What You Want and then How to Get It!
5 Proven
Motivators that Work to Increase Worker Productivity!
Four Steps that
Reduce Worker Resistance to Change!
How to Improve
Supervisor and Worker Communication!
Project
Management, On Time and On Budget!
How to Visualize
Your Project’s Real Costs and Schedule!
Which Resources?
– Money, People, and Time You Need!
How to Enlist
Help From Management, Your Team, Others!
Track Projects
Using PERT/CPM Charts and Gantt Charts!
How to Close
Down, Wrap Up and Turnover your project!
Interpersonal
Skills:
The
Director, Driver, Conducting, Dominating personality.
The Thinker,
Analytical, Clarifying, Compliant personality.
The Relater,
Amiable, Collaborating, Steady personality.
The Socializer,
Expressive, Creating, Influencer personality.
COPYRIGHT © 2005 Jens Norgaard All Rights Reserved
Jens teaches:
Assertiveness Skills for Managers
Business Writing & Grammar
Coaching Skills for Managers
Conflict and Emotional Control
Dynamic Team Building
Excelling As A Supervisor
Extraordinary Customer Service
Grammar for Business Usage
Handling People with Tact & Skill
How to Supervise People
Interpersonal Skills Training
Mistake Free Grammar & Proof.
Microsoft Office Suite
Microsoft Excel Spreadsheet
Microsoft Word Processing
Negativity in the Workplace
Negotiating For All Your Worth
Presentation Skills
Project Management
21 Ways to Close - Sales for Prof
Time Management
Total Quality Management
